PPG Teams Up With BrandMuscle


Announcing the launch of PPG Marketing on Demand

PPG announced it has partnered with BrandMuscle, a leading provider of Web-based local marketing automation software, to introduce PPG Marketing on Demand, a suite of online tools and services to help distributors and collision repair facilities produce customized marketing and advertising materials. PPG Marketing on Demand is available to all PPG distributors and collision repair centers in North America.

The new system provides a resource distributors and body shops can access to easily develop a variety of promotional pieces to support their local businesses. At the PPG Marketing on Demand website, registered users can create professional-quality, online business pages and display ads, websites, email campaigns, print ads, brochures, door and mirror hangers, and more with just a few clicks of the mouse.

“We are passionate about helping our distributors and collision repair centers grow their businesses,” said Cristina Fronzaglia, manager, marketing communications, automotive refinish. “Our goal is to help our customers gain a competitive edge with their online and offline marketing programs. By teaming up with BrandMuscle, we’re able to assist our customers in executing the types of marketing programs that are often only available to larger organizations.”

PPG is also providing distributors and collision centers with direct access to marketing professionals and media specialists who can assist with tasks as complicated as creating a marketing plan or as simple as negotiating the best rate for a local display ad. This time-saving service allows business owners to focus on their business operations.

In addition, PPG has secured discounted rates to offer low-cost, professional quality production of printed materials. Materials created using PPG Marketing on Demand can be seamlessly routed to a print vendor for production with a two- or three-day turnaround on most orders.

Insurance Information You Need To Know


Getting Your Car Repaired With Collision Insurance After an Accident

Guest Post by Brandy K.

Being involved in an auto collision can be a nuisance at the very least, and in some cases downright tragic. Fortunately for those drivers who have the proper kind of auto insurance coverage, the aftermath of an accident doesn’t have to be worse than the collision itself. However, for those without collision insurance, the car repair process may be just the beginning of the headaches.

Keep in mind what most collision car insurance actually covers:

  • Collision car insurance generally covers you in a collision involving another car in which you are deemed the at-fault driver. This will usually cover your repairs to both vehicles and bodily injury up to the maximum amount included in the policy coverage. This differs from liability which would only cover the personal property and bodily injury expenses of the other driver.


  • If you are having trouble getting your auto insurance policy provider to cover your claim it could be because what you are filing for is not covered. What many drivers do not understand is that most collision car insurance policies do not cover accidents involving anything other than another vehicle. So, while you may think the collision you have by swerving off the road and into someone’s fence is covered, it may not be by your collision insurance policy.

The Aftermath

The real problem is sometimes dealing with getting your car repairs done after an accident occurs. Remember it is crucial that you get a police report done at the time of the accident. Without one, you may be financially responsible for all of your damages anyway.

The standard procedure for getting work done is usually handled in one of the following ways:

  • Your auto insurance policy provider may have a mechanic they work with that you will need to take your vehicle to.
  • You may be able to take your car to your own mechanic or several mechanics to get estimates.
  • Your insurance policy provider may send out an adjuster to look at the damages and come up with an estimate.

If you are unsure of how your current policy provider handles claims and repairs following a collision, this may be a good time to find out. Take the opportunity to contact your insurance carrier and ask how they handle repairs following a claim. If there is a method you prefer, you may want to shop around for a different policy provider that offers the repair process you find easiest. Our favorite place to compare collision insurance policies is www.collisioninsurancequotes.com. It only takes a few minutes and you get to choose which company is the best match for you.

Paying the Bill

Once you have your car in the shop, there are also different ways various car insurance providers handle paying the bill. Your collision insurance company may:

  • Send you a check for the estimated amount, minus the deductible. This generally gives you the opportunity to find a mechanic that promises to do all the repairs within that allotted amount.
  • Send the check to the mechanic with the understanding he or she will complete the repairs within the allotted amount.
  • Pay the bill once the repairs are completed.

The only issue may still be any amounts that go over the estimated costs, if this should arise. Often times there are other minor repairs or last minute expenses the mechanic did not expect. This may become your financial responsibility to take care of or your mechanic may take it up with the policy provider and have those suppliments looked after.

In some cases the car may be too far beyond repair and then you would need to consider replacement costs. If a car is demolished or the cost to repair it is greater than the value of the vehicle the car will be “totaled out.” Keep in mind on newer leased or financed vehicles you may want GAP insurance in addition to collision coverage to cover the difference between the value of the vehicle and the actual amount owed. Either way, getting collision car insurance can help ensure you get your vehicle up and running again after an accident.

Thanks to Brandy K for providing us with this guess post.

How to Keep Your Mixing Room Looking Like The Day You Bought It!


The Mixing Room

When we enter the mixing room of a collision repair facility we see a bench to mix paints and primers on, the mixing bank with an array of colors and usually gun cleaning equipment to clean our expensive application weapons. The mixing room is usually, or should be kept very clean to ensure there are no contaminants transferred into the paint booth and ultimately into a customers vehicle. I have been a part of several start-up shops in my twenty year journey in the collision repair business. The company builds a multi million dollar, state of the art collision repair shop and in six months, can look like it has been in business for six years! Often times, it is up to each and every individual to keep the place looking like new, but we all know that housekeeping can take a back seat to fixing cars.

Once I enter a shop I usually have to clean up the mixing room to my personal level of standards. Most often I see paint splattered all over the walls of the mixing room and dirt that has been there since the dawn of time. I spend at least two hours cleaning this mess up and usually have to take all the equipment out of the mixing room to do a proper job. Then out come the paint and the rollers to make the mixing room look like new again. But why do we need to do this?

In a new shop that is just being built, the shop is built and then the expensive equipment is added in. The booth and mixing room are installed and tested for proper functioning. My suggestion is simple, before your jobber arrives with the mixing bank and the benches; you need to booth coat the mixing room. Let’s face it; we have all had the odd accident from time to time. A toner drops out of your hand and explodes all over the mixing room wall. The paint splatters out of the mixing can while stirred on the bench covering the wall behind the bench. Or remember when we put cans of paint on shakers, turning away for only a moment to find the can has opened and made a real mess all over everything. This is where booth coating your mixing room comes in real handy. Clean up is a breeze when the walls are covers in booth coating. A co-worker helps you move out the bench and a few others pieces of equipment, you then hit the walls with a pressure washer and in one hour, the mixing room looks like new again. Then you reapply the booth coating again and your mixing room is just like the day you moved in, clean, bright and free of paint splatter.

Many shops take customers on tours and never dare to enter the mixing room. This is where the science of a collision repair facility lies, and most customers will want to know the how and why’s of their brand new shiny paint job. It can be a selling point of your business, but if it looks like a war zone in there, it can turn some customers off and make them think twice as to why their insurance company sent them there in the first place.

My suggestion to you and your business, take out the equipment and paint the walls bright white, apply a good thick amount of booth coating and let it dry over night. Move the bench and other equipment back into the room the next day. Now you have a brand new looking mixing room again. If you are building a new shop, before you bring equipment into your mixing room, cake the walls of the mixing room with booth coating and let it dry. Then notify your supplier and have them come in to set up the mixing bank and other essential equipment. This will save you hours of time down the road painting the walls of the mixing room and keep your mixing room looking like the day it was built.

Whatever Happened To The DeVilbiss Concept Cure


This story is from Collision Quarterly Magazine and talks about the paint booth. I was waiting for a customer to arrive and picked up the magazine to pass the time until the customer arrived. I started to read the article and was so intrigued; I could not put it down until I finished the entire article. I thought it would be a good idea to share it with my readers of the Blog. Hope you enjoy the article as much as I did! Please note, The Auto Body Blog does not endorse nor promote the products listed in this article below.

Anyone in Ontario who has a cottage probably drove by the DeVilbiss plant in Barrie hundreds of times. The huge facilities, expansive parking lot bustling with activity, trucks going in and coming out and the grounds manicured like a golf course were hard to miss. Today the building stands empty, the parking lot is cracked and grayed, windows are broken and the manicured grounds are overgrown with weeds and uncut grass. What happened? Where did they go? Doctor Allen DeVilbiss, who developed a spray atomizer to provide an easier way to apply medicines to patients throats, founded the DeVilbiss Corporation in Toledo Ohio, in 1888. Allen’s son Thomas was an inventor and took his fathers design and re-worked it to develop spray guns and perfume atomizers in the early 1900’s. This was the first big step that would later establish the DeVilbiss Corporation as an innovator in the auto refinishes industry. Thomas’ spray guns proved to be a revolutionary addition to the spray-painting application in mass production environments–automotive as well as manufacturing. The DeVilbiss Company quickly expanded their product lines to better serve the spray guns and the new‘mass production’ manufacturers that began in the early 1900’s. Air compressors and paint spray booths were quickly added to the DeVilbiss Companies product offerings.

In the 1940’s and 50’s DeVilbiss became international with factories in the UK, France and of course, Canada. DeVilbiss first opened in Windsor, Ontario but quickly moved most of the staff and the plant to Barrie, Ontario in the early 1950’s. The second-last Canadian President of DeVilbiss Canada Ltd. was one of those originals from Windsor, Mr. Burt Popp. VP Jim Watton was also a transplanted Windsor boy! The Barrie plant made spray guns, cast iron air compressors and paint spray booths for the Canadian market. In 1974 DeVilbiss Canada introduced the ‘CONCEPT’ paint booth – the first mass-produced automotive downdraft booth in Canada. This was an uninsulated cabin that had a rooftop ambient air make-up unit. This was not a ‘paint and bake’ system however – it was downdraft. Until very recently some of these booths were still working in Ontario – our little company just replaced one at Allard’s Collision Centre in Ottawa earlier this year. Mr. Allard sold the system so we will assume it is still up and running! By the early 1980’s DeVilbiss Canada had the Barrie Plant as well as sales offices in Vancouver, Toronto and Montreal. 29 Field reps covered the country to service DeVilbiss Canada customers better than ANY competitor!

DeVilbiss’s biggest competition in Canada at the time was Binks Manufacturing, out of Chicago. Binks also manufactured in Canada (Toronto) for the Canadian market. After the introduction of the DeVilbiss CONCEPT booth Binks introduced their ‘Down Under’ booth. In those days you either had a DeVilbiss or a Binks paint spray booth! Much to the chagrin of the industry giants DeVilbiss and Binks, new booths started to pop up – Spray Bake, Nova Verta, Marini, Saico, etc. These booths were downdraft, insulated, and featured paint and bake cycles! This was the biggest innovation in the industry since DeVilbiss introduced the CONCEPT.

DeVilbiss Canada actually designed and built what was lovingly referred to as the ‘freezer booth’(freezer panels were secured from a local manufacturer and a paint and bake direct-fired burner was also locally manufactured). The booth had nothing on the sleek new models from Europe but the direct-fired burner was much more conducive to the Canadian climate! Despite its cosmetic issues, DeVilbiss Canada broke into the‘paint and bake’ spray booth market. While putting this product out DeVilbiss Canada decided the burner system was superior to the competitors’, however, the cabin was not up to standards. They dispatched automotive specialist VP Tom Sharpe to Europe with the mandate of coming back with a European cabin that could be matched up with the Canadian direct-fired burner.

Mr. Sharpe returned with an Italian cabin manufactured by a company called Blowtherm in Padova, Italy. Blowtherm painted the cabins DeVilbiss beige and sent container loads that were stored at the Barrie plant. In 1983 DeVilbiss Canada introduced the CONCEPT CURE insulated downdraft ‘paint and bake’ package. This booth would be the PREMIER premium insulated downdraft package in Canada and eventually the US – engineered entirely in the Barrie facility! In the late 80’s the DeVilbiss Company went through a number of changes. The US operation had devoted its attention to industrial markets and robotics while DeVilbiss Canada had earned a reputation in auto refinish with some really wonderful developments in the paint booth product line. This captured the attention of the US and they decided they could shut down booth plants they had running in the US and get all of their products from Barrie plant. This was a welcome boom for the Barrie facility and the demand for CONCEPT CURE booths went up tenfold!

It was around this time that a body shop owner from New Jersey, who went to visit family in Italy, decided to check out some European body shops while there. He was surprised to discover the DeVilbiss Concept Cure booth in Italian shops! When it was pointed out to him that it was not a DeVilbiss, but a Blowtherm booth, he quickly set up a meeting with the manufacturer and was shocked to find out the deal with DeVilbiss was for CANADA ONLY! Carlos Pippa (original CEO of Global Finishing Solutions) soon left Italy with an exclusive deal for the Blowtherm booth for the US markets. Blowtherm USA was born and Mr. Pippa’s Dallas-based booth company would become DeVilbiss’ biggest competitor!

Here in Canada we never saw the Blowtherm competition because of the strength of the DeVilbiss name and already-established markets! The next significant event in DeVilbiss Canada history was the acquisition by Illinois Tool Works. ITW brought a fiscal stability to the shaky economic times that North America was going through in 1990. Companies were leaving both Canada and the United States to manufacture in South America, Mexico and even China. Despite the economic instability, ITW brought in a team that segmented the old DeVilbiss Canada group into 3 separate companies–DeVilbiss Spray, DeVilbiss Air Compressors and DeVilbiss Spray Booth Products. The new owners quickly determined it was not wise to continue selling the CONCEPT CURE (Blowtherm cabin) because it was supporting their biggest competitor in the US. As a result, DeVilbiss Spray Booth Products underwent a huge change in personnel in both the US and Canada and engineered the SYSTEM 2000 insulated ‘paint and bake’ system. This system was to put DeVilbiss Spray Booths back on the map.

The System 2000 and Concept II Cure (un-insulated) paint and bake systems once again began to dominate. The plant in Barrie was reorganized following Toyotas KANBAN system. Booths were now being delivered in a matter of days as opposed to weeks. DeVilbiss Spray Booth Products went on to be a leader in paint booth technology and became active as an industry advocate in US and Canadian affairs. They sat on the NFPA 33 committee and the VP of manufacturing actually chaired the committee that developed the guidelines for ‘prep stations’ in North America. Unfortunately for the air compressor and spray booth companies, ITW’s primary interest was in the gun line for their finishing group. ITW was the leader in Tier 1 and 2 finishing systems among North American manufacturing facilities.

One Canadian competitor of DeVilbiss Spray Booth Products came to an agreement to purchase the company from ITW. The night the deal was to be closed it came apart at the seams. Rumors were rampant that DeVilbiss Spray Booth Products was up for sale. Despite the rumors, the Barrie Plant continued to sell the product in the most efficient and cost effective manner in the history of the company! It did not take long for Mr. Pippa and Blowtherm to get wind of the rumors and in 1997 Blowtherm purchased both DeVilbiss Spray Booth Products and DeVilbiss Air Compressor Products from ITW. The New Jersey body shop owner Carlos Pippa was now the owner of his biggest competitor! Team Blowtherm was born! ITW retained the DeVilbiss name and the spray gun group is still a worldwide leader in spray gun technology!

Team Blowtherm moved all of the manufacturing for Canada and US to the Barrie plant. The new bosses – Mr. Pippa and VP John Pettinato (Mr. Pettinato was one of the founders of Garmat USA and left Garmat to join Pippa at Blowtherm) literally moved to Barrie to ensure the success of the new company! In the late 90’s Binks had all but shut down their facility in Toronto and Pippa was contacted about some fabrication equipment he may be interested in. Upon visiting the facility Pippa not only bought the equipment but also bought the spray booth arm of the Binks Company. Team Blowtherm now consisted of Blowtherm Italy, Blowtherm USA, DeVilbiss Spray Booth Products and Binks Spray Booths. The logic behind buying Binks was to expand into the BIG industrial spray booth markets– Aviation, Rapid Transit, Railway, etc in which Blowtherm had little experience. They decided they needed to capture a large profile job to bring attention as well as credibility to the new Team Blowtherm’s industrial program.

It just so happened that a HUGE JOB was to be had, as Lockheed Martin had just won the US military’s super fighter competition and needed special booths to paint their new F-22 fighter jet. Due to their dogged determination, Team Blowtherm scored the multi-million dollar deal (which would soon become even bigger due to conflict in the Middle East and increased demand for the aircraft). This is where the final piece of the Global Finishing Solutions puzzle came into place! JBI was a booth manufacturer out of Osseo, Wisconsin. They had become very big in specialized fields (aviation, rapid transit, Railway, etc). They lived and died by these huge jobs and depended on them to survive. Team Blowtherm’s aggressive nature had definitely affected their bottom line.

At this point it had also been announced that Team Blowtherm was going to have to close the Barrie plant! Due to a strengthening Canadian dollar and offshore competition (especially China), it was no longer cost effective to manufacture in Barrie. Many of the people who worked at the old DeVilbiss plant spent weeks down in Mexico helping set up Team Blowtherm’s new state-of-the-art facility. The Barrie plant turned out its last paint booth in 2003. Interestingly enough, the first job shipped to Canada from the Mexican plant was the Barrie super shop, South Barrie Collision. GFS opened a new warehouse/office in Barrie even though manufacturing had now moved south!

Upon a chance meeting between the two competitors it was decided perhaps a merger would be beneficial to both – Team Blowtherm brought the stability of pre-engineered products and JBI brought the experience of how to properly engineer huge systems – like Lockheed Martin. Before long the two decided to merge. Blowtherm Italy opted out of the merger and the new company (Team Blowtherm + JBI) was named Global Finishing Solutions. The new company had manufacturing in Mexico and Osseo, Wisconsin, with offices and warehouses in Dallas and Barrie Ontario.

Today Global Finishing Solutions is the largest booth manufacturer in North America and a leader in all aspects of paint spray booths – auto refinish, aviation, railway, etc. The Canadian office just moved to a much larger facility and now has twice the warehouse space they had when they first moved out of the old plant. Some other little known innovations that indirectly came out of the old DeVilbiss Canada Company were new companies that were started by DeVilbissCanada employees – these include Rondex in Winnipeg, Paintline Products in Barrie, Ontario Spray Booth in Brampton, Servair in Brampton, MPS Automotive and Industrial in Ottawa, and ECE in Mississauga/Montreal.

So is there truth that DeVilbiss Spray Booth Products went out of business or were bankrupt? No, there is not! It is a survivor and today it thrives as part of a vibrant, leading-edge engineering group and manufacturer! The plant in Barrie is a reminder of what was, but the thousands of new energy efficient paint booths in Canada in the US, with engineering back up and stability unheard of over the unstable economic times we have been through, is a testament to the name and the quality that is now known as GFS (Global Finishing Solutions –don’t get caught by imposters- they are out there). Good Finishing.

By Jim MacDonald

PPG Launches New Fast Airdry Clearcoat


If you are familiar with PPG, you are aware that they have always been known for high quality clear coats. In the booth, it is a dream to apply all of PPG’s clear coats and they are by far superior to all the other competitors’ clear coats. We as painters are used to waiting 25-30 minutes for our clears to bake and dry thoroughly before we open the booth doors and let the vehicle cool down. Well not anymore!

PPG Automotive Refinish has introduced DC2000 Ultra Velocity Clear with super fast air dry capability to the collision center market. The new clearcoat, part of the PPG Deltron line of products, marks another significant advancement in refinish technology.
DC2000 Ultra Velocity Clear is designed for use over Deltron DBC, Global Refinish System BC, and Envirobase High Performance basecoats. This new clear offers impressive application characteristics that make it an ideal choice for collision centers aiming for increased levels of productivity without compromising quality or performance.

“This is an exceptionally user-friendly clearcoat,” said Jeff Griffin, manager, PPG collision segment, North America. “We’ve taken clearcoat no-bake technology and advanced it to create a PPG clearcoat appropriate for any type of collision center—from high-production shops to the smaller operations without baking capabilities. Not only will DC2000 Ultra Velocity Clear air dry to an outstanding gloss in 20-25 minutes, it is very easy to apply and work with.”

“DC2000 Ultra Velocity Clear requires no flash time between coats and no baking in the refinish process, which optimizes spray booth utilization,” adds Griffin. “Due to the extremely fast out-of-dust time, a vehicle can be removed from the booth in as little as 10 minutes.”

The super fast air dry capability of this wet-on-wet clearcoat facilitates exceptionally fast cycle times for single- and multi-panel repairs. The new clearcoat also helps reduce energy costs with its ability to bypass the baking cycle.

Say goodbye to high utility costs shop owners and hello to lower gas bills. LOVE IT !!!!

SATA Launches The Sata Jet 4000 Spray Gun


Calgary, Alberta. Canada

Sata has announced the launch the SATA jet 4000 B, replacing the successful SATA jet 3000 B. According to Sata, the new, curved gun handles of the SATA jet 4000 B has been designed to fit the hand like a glove. The low centre of gravity improves the balance of the gun, thus minimizing the strain on the wrist. The weight of the SATA jet 4000 B has been reduced by 15 percent compared to its predecessor. With integrated digital pressure gauge and RPS disposable cup, the company says it’s the lightest gun of its class.

The control elements also come in a new design. Due to their improved profile, they can be exactly adjusted even when wearing gloves. The round/flat spray control has been completely redesigned as well: with one quarter turn only required from open to closed, the spray fan can now be precisely tuned with linear effect to the shape of object to be painted.

At the time of its market launch, the SATA jet 4000 B will be available with the following nozzle set-ups: The RP versions with the sizes 1.2 / 1.2 W / 1.3 and 1.4 and the HVLP versions with the sizes WSB / 1.3 / 1.3 C / 1.4 and 1.5.

The SATA jet 4000 B is also equipped with a trigger cover element to protect the paint needle from overspray, thus increasing the lifetime of the paint needle packing. Furthermore, self-tensioning paint needle and air piston packing minimize time consuming maintenance repairs. The proven cup connection (Quick Cup Connector) with bayonet for a quick and clean cup change has been adopted from its predecessor to ensure best conditions for the use of the RPS disposable cup system. To save time during disassembly and cleaning, the air cap thread has been further shortened.

The air cap consists of sturdy chrome-plated brass, while fluid tip and paint needle are made of stainless steel. In combination with the corrosion resistant chrome surface of the drop forged gun body, the spray gun is extremely robust and waterborne proof.

If you’re a Sata lover then check out the new SATA jet 4000. I have sprayed one and I think the gun is good for water borne base coat. I still love my Iwata’s better but like the feel of the gun in my hand. The SATA jet 4000 is also a lot lighter than the 3000 which is great for painters who spray many vehicles every day. Your arm feels fresh at the end of the day!

PPG News

PPG Expands PaintManager Compatibility for Collision Center Paint Operation Management and Efficiency

PPG Industries has given its PaintManager software and Paint Shop Interface Program, also known as Repair Order Costing (ROCO), greater capability by integrating with even more body shop management systems (BSMS). Most collision centers will now be able to integrate the BSMS they already have in place with PPG’s PaintManager software to enhance shop efficiency, productivity, and profitability. Only PPG offers this broad compatibility and integration potential.

When PPG looked at how to help collision shops track paint costs more easily, it decided to build an open interface that would work with any BSMS. This approach allows shops to use the management system they prefer, while still getting the advantages of integrating repair order data from the system into PPG PaintManager and actual mix costs from PaintManager to the management system.

PaintManager is PPG’s software application that manages the color formulation and mixing operation in the collision center. It also monitors and manages the costs and productivity of the paint operation and provides instant access to the information required to make informed decisions on job costs, material usage, mixing efficiency, inventory, and much more.

ROCO is PPG’s exclusive software interface that integrates a repair order (RO) from a shop’s individual system with PaintManager to streamline processes and improve workflow. Using ROCO eliminates the need for shop personnel to repeatedly key in repair information. The program reads a shop’s repair order and pulls it directly into PaintManager for immediate and future reference. The shop can track all paint and materials used on an RO to make the paint technician’s job as easy as possible. The reports ROCO generates provide a more complete picture of a shop’s overall performance.

PPG’s integrated solution works seamlessly with most body shop management systems. The system has the ability to track and store critical information for both management and functional purposes, making it an ideal way for a collision center to monitor costs and productivity.

PaintManager and ROCO currently support a large number of BSMSs including A.B.W. Tracker™, Auto Claims Solutions Repair Tracker Interactive (RTI)™, CCT’s CC3, Mitchell® ABS™ Enterprise, New Era iAutoFocus™, Rome Technologies CompleteShop™, Summit™ Shop Management System, and many others with more being added on a regular basis.

Collision Repair News For January 2011


Concours Collision Joins Forces With Collision Solution Network

After poking around the internet tonight I noticed that Ken Friesen has joined the collision solution network. For 30 years, Concours owner Ken Friesen not only built two successful collision repair centers, he has also been a dedicated contributor to the overall improvement of the Canadian collision repair industry. When I worked for Ken in the early nineties, Ken was very involved in the community as well as a leader in the collision industry. He was very influential in working with the Southern Alberta Institute Of Technology to develop the current collision repair program offered at SAIT. At that time Ken had one location which serviced the Calgary and area’s collision repair needs. He has since expanded his business into a multi-location business.

From his desire to instill continuous improvement processes at the shop level to participating at the top levels within some of the collision industry’s renowned organizations, Friesen was the first chairman for CCIF and a past president of the ASRA.

“In today’s marketplace, working together is essential in continuing to grow and develop our business,” Friesen said “CSN represents the people that I want to move forward with in our quest for continuous improvement.” Friesen is passionate about giving back to his community. Beyond the collision repair industry, Concours Collision and CSN have chosen the Alberta Guide Dog Services as its dedicated charity. This charitable organization breeds and trains dogs to assist those who are blind or autistic.

About the CSN:

CSN is built on our commitment to be industry leaders. Each Member has met a series of requirements before they were awarded membership.

CSN is the largest independent collision repair network in Canada

Our independence is our strength as our membership is compromised of owners having a personal interest vested in the company unlike other banner networks.

National Lifetime Warranty

The CSN logo is our promise to you. We stand behind our quality and workmanship so much that each facility offers a Limited Lifetime Warranty on all repairs performed.  Having your vehicle repaired at any one of our facilities across the country guarantees you complete satisfaction.  In the event that you need warranty work performed, you are encouraged to visit the facility in which the repairs were completed.

PPG Refinish Launches New Social Media Campaign


PPG Refinish Adds Social Websites to its Online Presence

PPG Automotive Refinish has launched a new social media campaign, including Facebook and Collision Hub, to further engage with its customers, industry professionals and enthusiasts. I signed up with Collision Hub a few months back to engage with other industry professionals. For those of you who have not visited Collision Hub, I encourage you to go over and check out there website.

PPG has also added a Facebook page which is designed to keep readers in touch with PPG’s latest news, upcoming events, photo galleries, and interesting projects as well as to provide links to industry-related websites and articles of interest to its readers.

PPG’s John Parran, marketing director, PPG Refinish speaks about their new social media presence. “There’s no doubt that social media networking is the wave of future, so we see our growing involvement as a great way to build relationships on a more personal level and create an ongoing dialogue with those who have an interest in PPG and our industry, from shop owners, technicians and distributors to custom car and motorcycle enthusiasts”.

PPG Refinish can also be found on Collision Hub, the premier professional networking, news and event site for the collision repair industry. The members-only site encourages participation of all parties, including: technicians, collision center owners, suppliers, insurance companies, auto glass installers, towing companies and rental car agencies.

“By participating in Collision Hub, we look forward to being actively involved in this online community of professionals, dedicated to advancing the industry,” adds Parran. I personally have added PPG Refinish to my “Groups” in the Collision Hub website. After all I am a “PPG supporter”.

Readers are invited to “like” PPG Refinish on Facebook to stay updated on the latest PPG news and events, view cool photos, connect with other friends and share information. So what are you waiting for, go over to Facebook or Collision Hub and check it out for yourself!

PPG’S MVP Business Solutions

If there is a constant in the collision repair world today, that constant is change. And shop owners and managers need to keep looking ahead to see where technology is taking the industry and then use those changes to help them succeed. So said PPG’s Randy Dewing, senior manager, MVP Business Solutions, in his opening remarks to more than 300 enthusiastic attendees at the recent PPG MVP Business Solutions Conference, held at the Walt Disney World Swan and Dolphin Resort and Convention Center in Orlando, Florida.

Titled “Visionary Leadership: A Call to Action,” the three-day event offered speakers, seminars and discussion groups focusing on how collision shop owners and managers can enhance their leadership skills and play a visionary role in fostering a high-performance culture in the rapidly changing collision industry.

“We continue to work on interdependent success, partnering with our customers to work on business performance required to be the competitive leaders in their markets,” says Jim Berkey, director, MVP Business Solutions. “Our conferences are an opportunity to bring a strong mix of passionate, successful people together to continue the learning process.”

Keynote speaker Scott Klososky, internationally renowned thought leader and technology visionary, centered on the conference theme and emphasized that while making good technical decisions is important, acting on those decisions is absolutely essential. “Those who are reactive will end up being taught by their proactive competitors,” said Klososky. He added that a long-term vision is necessary: looking ahead five years to determine what investments will need to be made in people, products and processes. Klososky, who has the imagination of a futurist combined with practical “in the trenches” experience, discussed how technology and forward thinking can help business leaders seize their “unfair share of business.” Most critical, he pointed out, is the need to have a process in place to address change and implement your strategy for success. Klososky went on to outline a step-by-step “visionary leadership” process to help lead a company into the future.

A representative of the Disney Institute, Austin Brock, spoke on the topic of leading through turbulent times. Brock presented the strategies and tactics a leader can implement to ensure a company stays on course to success. She pointed out leaders need to have a vision and must effectively communicate it to their organization. In so doing, they need to shift the organizational culture to focus on behaviors and results to support that shift with genuinely open, two-way communication. Brock also offered process strategies for turbulent scenarios and for the difficulties caused and posed by the changing nature of competition.

Richard Flint, also a keynote speaker and regarded as one of the top personal development coaches in the country, delivered a dynamic presentation, “Recharging the Human Spirit,” in which he dramatically demonstrated how to motivate personnel, re-build morale and re-energize a company to function at its highest levels.

Norm Angrove, senior manager, Value Programs and John Martin, manager performance learning, PPG Value Added Programs, gave a seminar discussing marketing in the 21st century covering the technological and online opportunities available today and how social media and other techniques can help collision shops hasten their success. They stressed the growing importance of this aspect of marketing as new generations of employees and customers – all more tuned in to the online world – enter the marketplace.

Attendees also heard MVP Business Solutions Managers David Knapp and Mike Gunnells deliver an introduction to hands-on, problem-solving methodologies which have been successfully used at the OEM level and may be applied to the collision industry.

Conference participants were able to join in a number of breakout discussion sessions and other seminars designed to help them develop and implement improved business models as well as motivate employees and prepare for change.

“The conference was sensational,” said Nick Hindy, partner in Anthony’s Autobody, Shrewsbury, New Jersey. “The speakers provided us with a wealth of knowledge, everything from business strategies to marketing with social media and understanding what that’s all about. I feel like we were getting a complete education that can really help us.”

The conference is one component of an all-inclusive range of MVP value-added programs and services, intended to keep PPG customers positioned to face today’s challenges and tomorrow’s opportunities. The next PPG MVP Business Solutions Conference, themed “Journey to Excellence,” will be held at the Rancho Las Palmas Resort and Spa in Palm Springs, California, Sunday through Tuesday, March 27-29, 2011.